BY DR. SUBORNO BOSE, CHAIRMAN, INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT (IIHM) KOLKATA | 29 APRIL 2026 The hospitality industry stands at a defining moment of transformation. As global expectations evolve and new challenges emerge, the sector is moving beyond its traditional role of service delivery to embrace a more purposeful, people-centric approach. According to Dr. … Continue reading TTT SPECIAL: HOSPITALITY BEYOND SERVICE: WHY PEOPLE, PURPOSE AND SUSTAINABILITY DEFINE THE FUTURE