TTT NEWS NETWORK
KOLKATA, 21 JANUARY 2024:
IndiGo, India’s preferred carrier, and GMR Hyderabad International Airport Limited (GHIAL) today signed a Memorandum of Understanding (MoU) with an aim to transform passenger experience. Through this collaborative initiative, IndiGo and GHIAL look for avenues to establish an industry consortium within the aviation ecosystem, that will address customer issues through transformative digital initiatives, innovations, and technology integration. The shared objective is to improve operational efficiency and elevate customer satisfaction.
This first-of-its-kind initiative was inked by the two partners at Wings India 2024 and will explore cutting edge technologies such as Artificial Intelligence, Internet of Things (IoT), Blockchain, Data Mesh et al, to integrate the aviation ecosystem in service of passengers and enhancing their journeys.
Speaking on the occasion, Mr. Rajesh Kumar Singh, Special Director, IndiGo said, “We are thrilled to launch this unique initiative, jointly with GHIAL. An aviation ecosystem, orchestrated in real-time using digital innovations, with the customer at its heart, has the potential to provide breakthrough experiences unparalleled anywhere else in the world. I am confident in our ability to create this outlier in the world of Aviation in close cooperation with our ally GHIAL.”
Expressing enthusiasm, Mr. SGK Kishore ED- South & Chief Innovation Officer, GMR Airports, said “GMR Group stands as a pioneering force in advancing technological innovations within the aviation landscape. This consortium serves as a testament to our unwavering commitment to innovation and our leadership in the digital and emerging technology arenas. Currently, GMR Group is steering a range of initiatives geared towards elevating business prospects, including the delivery of superior customer experiences, revenue enhancement, cost reduction opportunities, and the establishment of agile and efficient internal processes. Our dedication to pushing the boundaries of innovation remains steadfast, and we anticipate introducing forward-thinking solutions in the years ahead with the entire aviation eco system. This initiative will harness digital technologies to create a future-ready and efficient aviation infrastructure in India.”
IndiGo and GHIAL share a vision to create memorable and convenient experiences for passengers. By leveraging advancements in technology, this innovative ecosystem seeks to address the evolving needs and preferences of modern travellers, ensuring a seamless and enjoyable journey.
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