TTT NEWS NETWORK
NEW DELHI | 5 DECEMBER 2025
After the nationwide chaos due to cancellation of domestic flight services since the past few days, today India’s largest domestic carrier has issued an apology for their trouble through its official X handle. The ordeal of air passengers continued since yesterday and worsened today pan India.
IndiGo, is India’s largest domestic carrier with over 60 percent market share, but due to recent notifications by Director General of Civil Aviation (DGCA) had faced problems and cancelled over 1200 flights out of total 2200 flights daily operated in the country since the past few days leading to huge passenger trouble in all airports in the country.
After such chaos, today the ministry of civil aviation has eased the rules, but it seems will take some more time to restore complete normalcy, it seems after this notification by IndiGo airlines.
It stated in its X handle today-
“We do deeply apologize and understand how difficult the past few days have been for many of you. While this will not get resolved overnight, we assure you that we will do everything in our capacity to help you in the meantime and to bring our operations back to normal at the earliest.
We are known for our reliability but in these last few days we have a serious operational crisis. For many customers, their journeys were cancelled, and many of you were at the airports, with long wait times and little information.
Today should be the day with highest number of cancellations, as we are doing all that is necessary to reboot all our systems and schedules for progressive improvement starting tomorrow. Our teams are working to reinstate regular operations in alignment with the Ministry and DGCA. Short term proactive cancellations are being made to ease operations, decongest the airports to prepare for starting stronger tomorrow.
We wish to share the following information with you:
- We will ensure that all refunds for your cancellations will be processed automatically to your original mode of payment
- We will offer full waiver on all cancellations/ reschedule requests of your bookings for travel between 05 December 2025 to 15 December 2025
- Thousands of hotel rooms across cities and surface transport have been arranged for the convenience of our customers
- We are trying to ensure that food and snacks are being provided to our waiting customers at the airports
- Lounge access is being arranged for senior citizens, wherever possible
We cannot do this without your support:
- Kindly check the flight status on our website and the notifications sent to you. Please do not come to the airport if your flight is cancelled
- We are sorry for the wait time, we have massively increased our contact centre capacity to ease some wait times
- Our AI assistant 6EsKai can help with flight status, refunds, and rebookings in/6EsKai
We want you to know that you will see incremental progress. We will do everything to earn back your trust and the love you have showered on us in the last 19 years and we can’t lose it at any cost.
Our frontline staff and the entire team remain dedicated to restoring normal operations and helping every customer with care and respect. Thank you for your patience, understanding, and kindness during this difficult time. We shall keep you updated on the progress on an ongoing basis.
And once again… our sincere apologies!.”
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