- Innovative technology streamlines booking process and enhances customer experience
TTT NEWS NETWORK
NEW DELHI | 4 JULY 2025
IndiGo, India’s preferred airline, has partnered with Infiniti Software Solutions Pvt Ltd, a global leader in airline group revenue management technology. IndiGo has adopted GroupRM — Infiniti’s advanced group revenue management platform, to modernize, automate and enrich the travel booking experience for its group customers.
In response to the growing demand for group travel, this powerful, cloud-native solution is now seamlessly integrated into our operational framework. Built to handle high volumes while simplifying and streamlining the process, the platform improves efficiency, accelerates response times, and enhances handling of group travel requests. Since its inception, IndiGo has remained dedicated to making air travel affordable, on-time, courteous and hassle-free. This new partnership with Infiniti Software Solutions further reinforces that commitment by offering an improved and convenient experience for group travelers.
Abhijit Dasgupta, Senior Vice President – Planning & Revenue Management, IndiGo said: “Continuous innovation to deliver affordable fares and a hassle-free customer experience lies at the core of IndiGo’s philosophy. Through this collaboration with Infiniti, and the adoption of GroupRM, we’re not just streamlining our group booking processes — we’re fundamentally enhancing how we interact with and serve our group customers. This cutting-edge platform empowers us to deliver faster, smarter, and more personalized booking experiences tailored to the unique and evolving needs of group travelers. This partnership reflects our commitment to innovation and customer satisfaction, ensuring seamless journeys for all, and is a great fit for our long-term vision for a next-gen digital ecosystem.”
“Partnering with IndiGo represents a significant milestone for Infiniti,” said Mr. Ananth Narasimhan, CEO of Infiniti Software Solutions. “Their progressive outlook and unwavering commitment to customer experience align seamlessly with our mission. GroupRM is engineered to elevate operational agility and passenger satisfaction — two critical pillars in today’s competitive aviation industry.”
Key Benefits of the tool:
- Faster Response Times: Automated end-to-end group booking workflows that will be drastically reducing turnaround time and improving customer satisfaction.
- Operational Excellence: Reduces manual tasks so teams can focus on high-impact customer engagement and service delivery.
- Scalability for Peak Periods: Seamlessly manages increased booking volumes during holidays, festivals, and special events without compromising efficiency.
- Dynamic, Adaptive Pricing: AI-driven pricing strategies that respond in real time to fluctuating market demand and customer profiles.
- Passenger-Centric Insights: Rich analytics that support personalized offers based on travel patterns, group profiles, and historical data.
About IndiGo:
IndiGo is India’s preferred and amongst the fastest growing carriers in the world. IndiGo has a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle free travel experience across its unparalleled network. With its fleet of 400+ aircraft, the airline is operating around 2200+ daily flights, connecting 90+ domestic and 40+ international destinations, inducted 58 aircraft in 2024 and welcomed over 118 million customers in FY25. About Infiniti Software Solutions:
Infiniti Software Solutions is a global travel technology company with over 20 years of experience in delivering robust, cost-efficient innovations for the aviation and travel industries. Headquartered in Chennai, India, Infiniti empowers a wide range of clients—from airlines and travel agencies to corporates and SMEs—through cutting-edge SaaS products. With a team of 250+ skilled travel tech specialists and a global clientele of over 230 organizations, Infiniti is known for its AI-enhanced platforms, strong partnerships, and commitment to continuous innovation. Its product suite includes Group RM, Voyager Aid, Airline Distribution Optimizer, Agency Auto, At Your Price, and Expense Out. Infiniti’s mission is to simplify and elevate travel through secure, scalable, and customer-centric technology.
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