- Underwritten by ICICI Lombard, the solution safeguards travellers from loss due to visa rejection
TTT NEWS NETWORK
MUMBAI | 21 APRIL 2026
In an increasingly dynamic global travel environment, where regulatory requirements and visa protocols continue to evolve, travel insurance has become more essential than ever. Reinforcing its leadership in customer-centric innovation, Thomas Cook (India) Limited and its group company SOTC Travel today announced the launch of a unique Trip cancellation due to visa rejection Cover — a pioneering, ground-breaking insurance solution that safeguards travellers against financial losses arising from visa rejections. With this launch, the Companies’ have become pioneers in the travel space in the country, to offer dedicated insurance backed coverage for visa rejections.
Mr. Abraham Alapatt, President & Group Head – Marketing, Service Quality, Value Added Services & Innovation, Thomas Cook (India) Limited and SOTC Travel said, “In today’s ever-evolving global travel environment, financial protection has become a critical element in travel planning. Visa decisions remain beyond a traveller’s control, and a rejection can have significant financial implications. Thomas Cook & SOTC’s Visa Rejection Cover has been thoughtfully designed to address this gap by providing structured protection against non-refundable losses. As the only travel companies to introduce dedicated visa rejection coverage, this initiative reinforces our continued commitment to offering not just innovative travel solutions, but meaningful reassurance — enabling our customers to plan their journeys with greater confidence and peace of mind.”
Responding to a long-standing customer concern around non-refundable losses in the event of visa denials, both companies have introduced this unique protection to offer greater reassurance and financial security. The product is underwritten by ICICI Lombard.
Under this cover, if a customer’s visa application (other than immigrant or employment visa), is rejected, the Company shall indemnify the Insured for non-recoverable advance payments towards accommodation and travel, including applicable official cancellation charges. This ensures travellers are protected against unforeseen financial setbacks, strengthening Thomas Cook & SOTC’s overall value proposition across segments. The Trip Cancellation due to Visa Rejection Cover is available across Group and FIT tours as well as MICE and corporate travel businesses, offering comprehensive protection across customer categories.
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