Home » AVIATION : AKASA AIR DEEPENS ITS COMMITMENT TO SERVICE EXCELLENCE WITH THE LAUNCH OF ‘QUIETFLIGHTS’
Aviation

AVIATION : AKASA AIR DEEPENS ITS COMMITMENT TO SERVICE EXCELLENCE WITH THE LAUNCH OF ‘QUIETFLIGHTS’

(First airline in Indian skies to announce this customer-centric initiative, respecting passengers’ personal space and privacy)

TTT NEWS NETWORK 

NEW DELHI, 18 JUNE 2024:

Akasa Air, India’s leader in on-time performance, has introduced QuietFlights as a part of its commitment to ensure a restful and comfortable inflight experience for passengers travelling during early morning and late-night hours. For flights operating between 22:00 hrs to 06:00 hrs, the airline will minimise announcements to essential safety messages and adjust cabin lighting to create a calming environment, allowing passengers to enjoy uninterrupted relaxation and privacy.

Since its inception in August 2022, Akasa Air has been laser-focused on service excellence and has pioneered the introduction of several industry-first customer offerings in Indian aviation. This initiative further underscores the airline’s commitment to offering unparalleled flying experience that is second to none.

Commenting on the announcement, Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer, of Akasa Air said “At Akasa, we value the importance of privacy and peace of mind while flying, and we are pleased to introduce ‘QuietFlights’. This new initiative reinforces our commitment to create a comfortable, relaxed and peaceful cabin experience.”

Mr. Coutinho added, “In today’s fast-paced day-to-day lifestyle, QuietFlights has been consciously designed to help passengers unwind with announcements minimised to the essential safety announcements combined with ambient cabin lighting that creates a calming inflight experience”.

Akasa Air has introduced multiple quality products and differentiated services to ensure an inclusive, warm and comfortable flying experience. Its brand-new fleet provides ample legroom and enhanced comfort and comes with USB ports in a majority of aircraft, allowing passengers to charge their gadgets and devices on the go. Café Akasa, the airline’s onboard meal service offers an assortment of healthy and delectable meals, including festive menus and industry-first options such as Kombucha, to offer customers an indulgent gourmet experience in the skies. Pets on Akasa allows customers to travel with their pets in the cabin or to carry them in cargo, based on their weight. In addition, in an endeavour to make travel inclusive, travelers can also choose to plan their travel with Akasa Holidays which offers customisable and all-inclusive holiday packages at affordable prices.

Akasa Air has introduced its safety instruction card and onboard menu card in Braille for persons with visual impairment. Akasa Air’s consistent on-time leadership, operational efficiencies and extremely positive customer feedback have made it a preferred carrier in India.

Since its launch in August 2022, Akasa Air has served over 10 million passengers and connects with 25 cities, namely Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Port Blair, Ayodhya, Gwalior, Srinagar, Prayagraj, Gorakhpur, Doha (Qatar), Jeddah and Riyadh (Kingdom of Saudi Arabia).

About Akasa Air:

Akasa Air is India’s most dependable airline, offering warm and efficient customer service, reliable operations, and affordable fares – all in the Akasa Way. Akasa’s youthful personality, employee-centric philosophy, tech-led approach, and culture of service make this commitment a reality for all Indians.

The carrier launched its first commercial flight on 07 August 2022 to support the growing demand across India and commenced international operations on 28 March 2024, offering non-stop flights from Mumbai to Doha. This milestone makes it the first Indian airline to fly overseas within a record period of just 19 months. Internationally, Akasa Air operates flights to Doha (Qatar) and Riyadh (Kingdom of Saudi Arabia) and  has opened for sale of tickets to Jeddah (Kingdom of Saudi Arabia). Additionally, Akasa Air has also been granted traffic rights for Kuwait, Abu Dhabi and Medina (Kingdom of Saudi Arabia). Since its inception, Akasa Air has served over 10 million passengers and connects 25 cities.

With a clear focus on sustained, long-term growth, Akasa Air has placed a firm order of 226 Boeing 737 MAX airplanes, powered by CFM fuel-efficient, LEAP-1B engines. It currently operates 24 737 MAX aircraft which delivers superior efficiency in reducing fuel use and carbon emissions. The aircraft also powers a quieter cabin with 40 per cent less noise fulfilling the airline’s promise of being an environmentally progressive company with the youngest and greenest fleet in the Indian skies.

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