HIGHWAY: NHAI LAUNCHES INITIATIVE TO DEVELOP WORLD-CLASS PUBLIC TOILET FACILITIES AT TOLL PLAZAS

(New hybrid performance-based framework to ensure superior hygiene, digital monitoring and commuter-centric maintenance)

TTT NEWS NETWORK

NEW DELHI | 30 JULY 2026

In a step towards enhancing commuter convenience and improving toilet facilities along the National Highway network, NHAI has launched a nationwide initiative for the development of world-class public toilet facilities at the toll plazas. The initiative envisages to enhance sanitation blocks at the toll plaza through an Innovative Performance Based Contracts  framework, ensuring high standards of cleanliness, functionality and long-term maintenance. Under this initiative, NHAI will undertake renovation of existing toilet blocks as well as create new facilities to introduce standardized, indigenously developed designs that combine robust structural features with sustainable and green building infrastructure. The enhanced  sanitation facilities will provide clean, safe and accessible public amenities while ensuring uniform quality standards across the National Highway network.

To ensure sustained service quality, NHAI has adopted a technology-driven maintenance framework under which the facilities will be operated and maintained. The operational model integrates Internet of Things (IoT) based live telemetry systems for real-time monitoring of maintenance parameters, enabling proactive upkeep and efficient service delivery.

The framework also introduces a robust performance-linked payment mechanism to ensure accountability. Maintenance agencies will be evaluated through automated Service Level Agreements (SLAs), periodic independent audits and verified commuter feedback received through NHAI’s ‘Rajmargyatra’ Mobile App.

Additionally, in compliance with the Rights of Persons with Disabilities (RPWD) Act, 2016, all new facilities will incorporate universal accessibility features to ensure barrier-free access for persons with disabilities. The facilities will also prioritize clean water supply, modern sanitation infrastructure and enhanced hygiene standards, with dedicated provisions designed to ensure the safety and privacy of women travellers.

By creating modern sanitation facilities backed by digital monitoring and outcome-based maintenance, NHAI aims to significantly enhance the travel experience while setting new benchmarks for public amenities on the National Highway network.