BY TTT NEWS NETWORK
KOLKATA, 9 MARCH 2023:
The Kempegowda International Airport in Bengaluru has bagged the best airport globally in terms of passenger’s satisfgaction along with Atlanta and Abu Dhabi Airports.
A total of 15 airports participated in the worldwide competition. The announcement came after a latest consumer satisfaction survey conducted by Airports Council International (ACI) Word. BLR Airport aims to be the new gateway of India and has been improving its operationsl efficiencies.
The two other airports to get the top positions are – Abu Dhabi International Airort in the United Arab Emirates and Hartsfield – Jackson Atlanta Airport in the United States of America.
This was part of the ACI’s ASQ Arrival Survey Globally reported conducted in 2022. The analysis is based on 30 key performace indicators.
“We thank Airports Council International (ACI) for recognizing #BLRAirport as the ‘Best Airport at ACI’s ASQ Arrival Survey Globally for the year 2022’. Chosen by passengers, BLR Airport emerged as the winner among 15 participating airports globally for its arrival experience,” tweets BLR Airport authority on Tuesday.
Commenting on the occasion, Mr. Hari Marar, MD and CEO of Bangalore International Airport Ltd said, “We are truly honored to receive the Best Airport at ACI’s ASQ Arrival Survey Globally for the year 2022. This recognition comes as a testament to the hard work, dedication and commitment put forth by our team. We would like to thank the government authorities – the Immigration, Customs & CISF, and Airport Authority of India; for their cooperation in enabling a seamless arrival process. We would also like to thank our passengers for their unwavering trust and confidence in us. This award further motivates us to continue to strive towards excellence and reinforce our position as one of the leading airports.”
Congratulating BLR Airport on the recognition, Luis Felipe de Oliveira, Director General, ACI World said, “Selected by passengers, these awards are powered by the airport community, which includes airport employees and a range of other stakeholders. I congratulate the whole team at Kempegowda International Airport Bengaluru on their success in the Airport Service Quality Awards.”
ASQ is the world’s leading airport customer experience measurement which is based on live research via surveys gathered at the airport from the travellers and rating their satisfaction on the day of travel. This survey is conducted in over 340 airports worldwide and is considered the industry standard for measuring airport service quality. BLR Airport emerged as the winner among 15 participating airports worldwide, marking a momentous achievement.
BLR Airport has been consistently innovating to provide a hassle-free experience to passengers. In the past, the Airport has received numerous recognitions and awards such as the ‘Voice of the Customer’ recognition by Airports Council International (ACI), Customer Obsession Award by the Confederation of Indian Industries (CII), Best regional airport in India and South Asia by Skytrax World Airport Awards 2022 etc.